Terms and Conditions Daverkosen Company

General Information
LFdeluxe
Møllevej 38
4960 Holeby, Denmark
CVR no.: ——-
Phone: 0045 60126249
Email: ———————

Prices
At LFdeluxe, all prices are in Danish kroner and include VAT and taxes. We reserve the right to change prices daily without prior consent.

Payment
Daverkosen Company accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard, MobilePay, Bank transfer. With bank transfers, you are not protected by the chargeback scheme.

Payment will only be debited from your account when the item is shipped. All amounts are in DKK. Danish kroner and include VAT. We do not charge card fees.

Reservation of funds

If you pay with an international payment card, the amount is reserved immediately. The funds are reserved on your card or account until:

1) We debit the amount when we ship the item, or
2) the funds are released according to agreement with your card issuer.

You can read more about the rules for your specific card with your card issuer.

Delivery
LFdeluxe aims to dispatch orders within 1-3 days (public holidays and weekends are not included).
We ship throughout Denmark. Free shipping for purchases over DKK 960 (however, a maximum shipping fee of DKK 50 applies). After that, shipping prices start from DKK 29.

Items will be delivered to the delivery address specified during the order.
We do not deliver abroad, nor to the Faroe Islands and Greenland.
Your items will be shipped with Post Nord or GLS.
NOTE: If there is no space at the delivery point, the package will be moved to the nearest delivery point, and you will be notified. If problems arise, please contact customer service.
Deliveries are made on all weekdays. Your items will be delivered 1-3 business days after ordering.
Special delivery terms apply to certain items. These terms will be specifically stated before purchasing these items.

If you do not collect your package, we will be forced to charge the actual return costs, which we will deduct from the amount to be refunded to you. The remaining amount will be credited back to the card used for the purchase.

Exchange

If you wish to exchange an item, please return the item within 14 days of receipt. We will refund the amount for the returned item upon receipt. You then simply place a new order.

Right to complain
Complaints should ideally begin by sending pictures and a detailed description of the damage/defect to ——————-After that, you will receive information about the further process for handling your complaint.

 

A 2-year right to complain is granted in accordance with the Danish Sale of Goods Act when you shop with us as a consumer. Our right to complain covers defects in material and/or manufacturing. You can have the item repaired, exchanged, refunded, or receive a price reduction, depending on the specific situation. The complaint does not cover errors or damage caused by incorrect handling of the product/service. You must complain within a "reasonable time" after you have discovered the defect/error. If you complain within two months after the error is discovered, the complaint will always be timely. LFdeluxe will cover reasonable return costs if the complaint is justified. The item should, if possible, be returned in original packaging and always in secure packaging. Missing original packaging may potentially lead to a reduction in value. Remember to also get a receipt for dispatch so that we can refund your shipping costs.

For returns, complaints, and exercise of the right of withdrawal, please send to:
LFdeluxe
Møllevej 38
4960 Holeby, Denmark
Shipments sent cash on delivery are not accepted.

When returning the item, please include a detailed description of the problem. 

All returns should be sent with Postnord or GLS, with delivery directly to the door. Our Return Portal can be used to your advantage. Return Portal

Refund
If a refund is due, please include bank details in the form of registration number and account number so that the agreed amount can be transferred. This information can be provided without risk via email or other electronic means, as it is not sensitive information and will only be used for our fulfillment of the refund.

Right of withdrawal
A 14-day right of withdrawal applies to goods purchased in our webshop when you shop with us as a consumer.

The period is calculated from the day;
- You receive the order.
- You take physical possession of the last item, when it concerns an agreement for several different items, ordered in one order, but delivered individually or in several installments.
- You take physical possession of the last batch, or last part, when it concerns an agreement for the delivery of goods consisting of several batches/parts.
You must bear the return costs yourself.

The deadline means that you have 14 days from receipt to notify us that you wish to cancel your purchase. Notification should be given by email to ——————-dk. In the notification, you must clearly state that you wish to exercise your right of withdrawal.
If you wish to return the item to us, please fill out the enclosed Return Form and send the item to:
LFdeluxe
Møllevej 38
4960 Holeby, Denmark

You cannot cancel simply by refusing to accept the item without simultaneously giving clear notice of this.

Cancellation of part of the purchase
If you have purchased several items from us, you have the option to return one or more items, even if they were purchased in one order.

Please note that you will not receive a refund for shipping costs if you cancel part of your purchase.

Items exempt from the right of withdrawal
The following types of goods are not included in the right of withdrawal:
- Goods made to the consumer's specifications or clearly personalized.
- Sealed goods which are not suitable for return due to health protection or hygiene reasons, and where the seal has been broken after delivery.

Return
You must return your order without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. You must bear the direct costs associated with the return. When returning, please always send the item back in its original packaging, avoiding sticking or damaging the original item/packaging. When returning, you are responsible for ensuring that the item is securely packed. You must include a copy of the order confirmation. Processing will be faster if you also fill out and include our Cancellation Form.
You bear the risk for the item from the time of delivery until we have received it back.
We do not accept packages sent cash on delivery and do not collect returned goods sent to parcel shops or similar.

Return shipping can be purchased on our webshop and costs DKK 50,-

Condition of the item upon return
You are only liable for any deterioration in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. In other words, you can try on the item as if you were trying it on in a physical store.

If the item has been tried on beyond what is described above, it is considered used. This means that upon cancellation of the purchase, you will only receive a partial or no refund of the purchase amount, depending on the commercial value of the item at the time of receipt - of the return. To receive the full purchase amount back, you must therefore test the item without actually putting it into use. In some cases, this may mean that you can only get shipping costs back.

Refund
If you cancel your purchase, you will of course receive the amount you paid for the item back from us.
In the event of a reduction in value for which you are liable, this will be deducted from the purchase amount.

We will refund all payments received from you (excluding shipping costs) no later than 14 days from the day we received your notification that you wish to cancel the agreement.

Please note that you bear the direct costs associated with returning the item to us.
The refund will be processed using the same payment method you used for the original transaction, unless you have expressly agreed otherwise.
We may withhold the refund until we have received the item back, or until you have provided documentation that you have returned it.

Personal Data Policy
In order for you to enter into an agreement with us and shop on our website, we need the following information about you:

Name
Address
Telephone number
Email address
Information about what you have purchased

We register, process, and disclose your personal data for the purpose of delivering the item to you and for handling inquiries regarding your purchase. 

Personal data is registered with LFdeluxe and stored for five years, after which the data is deleted. 

You have the right to be informed about what information we process about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you ask us to. This may be, for example, if your data is no longer necessary for the purpose for which we needed it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: ——————

The processing takes place according to the rules in our personal data policy for LFdeluxe. Here you can read more about how your information is processed, when it is deleted, and what rights you have as a data subject.

Complaint options – overview and links:
If you, as a consumer, wish to complain about your purchase, you should contact d——————-If we fail to find a solution, you can send a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg via Klageportalen for Nævnenes Hus.

To complain, the product or service you wish to complain about must have cost at least DKK 1,110 and a maximum of DKK 100,000. For complaints about clothing and shoes, however, the price must have been at least DKK 720. A fee is charged for processing the complaint.

When you shop at an e-mærket webshop, you can have your case processed free of charge by e-mærket - regardless of the amount. Read more here.

If you are a consumer residing in another EU country, you can submit your complaint on the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/odr

If you submit a complaint here, you must provide our email address: daverkosen@webshop.com

Standard Cancellation Form
(This form is to be completed and returned only if the right of withdrawal is exercised)

To:

LFdeluxe webshop

Møllevej 38

4960 Holeby, Denmark

e-mail: ——————